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ALTERNATORS
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| 1. |
What is the length of the standard warranty for alternators? |
| 2. |
What is the warranty extension? |
| 3. |
What conditions are there on the warranty? |
| 4. |
How do I claim warranty? |
| 1. |
What is the length of the standard warranty for alternators?
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The standard warranty for the alternator is 12 months. This covers manufacturing faults and defects. If it stops charging (due to manufacturing fault) during the 12 months the unit will be replaced.
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| 2. |
What is the warranty extension?
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For an additional $30 you can extend the alternator warranty out to 3 years. |
| 3. |
What conditions are there on the warranty?
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The only condition is that the faulty alternator is not working is due to a manufacturing fault. |
| 4. |
How do I claim warranty?
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If you have a problem with an alternator please contact us direct and we can give you the return details allowing the part to be sent back to us and assessed for warranty claim. If you need another alternator you must first purchase a second alternator. If the warranty claim is valid then we just credit you the purchase cost of the second unit. If you can wait we are happy for you to return the part, we will asses the warranty and if valid we will send out a replacement alternator. |
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COMPRESSORS
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| 1. |
What is the length on the standard warranty on the compressor? |
| 2. |
What are the conditions of the warranty? |
| 3. |
What do we need to do to prevent damage to the compressor? |
| 4. |
What other parts may need replacing? |
| 5. |
How do I claim warranty? |
| 1. |
What is the length on the standard warranty on the compressor?
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The length of the standard warranty for compressors is 12 months. |
| 2. |
What are the conditions of the warranty?
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The only condition is that the failure must be due to manufacturing fault, not any other external cause. Also the car must have been regassed by a licenced auto a/c technician. Also any claim for warranty is only for the part to be replaced/repaired and does not include any labour cost, ancillary cost or regassing costs. |
| 3. |
What do we need to do to prevent damage to the compressor?
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Failure of a compressor is a complex thing and diagnosing why the compressor failed will tell you what else needs to be done to prevent the new compressor failing in a similar way. Consult your auto a/c specialist who will be able to tell you what else needs to be done. |
| 4. |
What other parts may need replacing?
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The filter dryer (or accumulator) will need replacing while the TX valve may or may not need to be replaced. The system may also need a flush. |
| 5. |
How do I claim warranty?
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Contact us and we will give you the return details for claiming warranty. Once the part has been returned it will be checked and assessed. If the result of failure is a manufacturing fault a replacement unit will be supplied. If you need another compressor and cannot wait for the assesment then you must buy a replacement and this will be credited once the compressor has been assessed if the warranty claim is valid. |
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CONDENSERS
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| 1. |
What is the length on the standard warranty on the condenser? |
| 2. |
What is the warranty extension? |
| 3. |
What are the conditions of the condenser warranty? |
| 4. |
What other parts may need replacing? |
| 5. |
How do I claim warranty? |
| 1. |
What is the length on the standard warranty on the condenser?
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Standard warranty is 12 months against manufacturing defects and faults. |
| 2. |
What is the warranty extension?
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For an additional $20 the warranty for your new condenser can be extended out to 3 years. |
| 3. |
What are the conditions of the condenser warranty?
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The only two conditions are that the failure is due to a manufacturing defect or fault and that the car was regassed by a licenced auto a/c technician. Also any claim for warranty is only for the part to be replaced/repaired and does not include any labour cost, ancillary cost or regassing costs. |
| 4. |
What other parts may need replacing?
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It is good practice to replace the receiver dryer filter whenever any major part, including the condenser, is replaced in an auto a/c system. |
| 5. |
How do I claim warranty?
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If you have a problem with your condenser please contact us direct and we can give you the return details allowing the part to be sent back to us and assessed for warranty claim. If you need another condenser you must first purchase a replacement condenser. If the warranty claim is valid then we just credit you the purchase cost of the second unit. If you can wait we are happy for you to return the part, we will assess the warranty and if valid we will send out a replacement condenser. |
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EVAPORATORS
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| 1. |
What is the length on the standard warranty on the evaporator? |
| 2. |
What is the warranty extension? |
| 3. |
What are the conditions of the evaporator warranty? |
| 1. |
What is the length on the standard warranty on the evaporator?
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The standard warranty for evaporators is 12 months. |
| 2. |
What is the warranty extension?
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The warranty can be extended out to 3 years for $30 extra. |
| 3. |
What are the conditions of the evaporator warranty?
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The only condition is that the faulty evaporator is not working is due to a manufacturing fault. Also any claim for warranty is only for the part to be replaced/repaired and does not include any labour cost, ancillary cost or regassing costs. |
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FAN CLUTCH
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HEATER TAPS
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| 1. |
How long is the warranty on a heater tap? |
| 1. |
How long is the warranty on a heater tap?
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Heater taps come witha 12 months warranty. Once replaced they rarely fail and should last another 10-15 years. |
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HEATERS
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| 1. |
What is the length of warranty on heaters? |
| 2. |
What else needs to be done when the heater is replaced? |
| 3. |
What is stray current and how can that effect the heater core? |
| 4. |
What is the warrany extension mean? |
| 1. |
What is the length of warranty on heaters?
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Heaters come with as standard warranty of 12 months. |
| 2. |
What else needs to be done when the heater is replaced?
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It is good practice to replace the thermostat in any car that has had problems with the cooling system. Also the old coolant must be flushed out completely and replaced with ethylene glycol based coolant. |
| 3. |
What is stray current and how can that effect the heater core?
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Stray current is caused when electrical current is flowing through the cooling system. This commonly happens when there is a fault in the earthing of some electrical part in the car. As a result the cooling system becomes part of the electrical circuit. This can cause a new alloy core heater or radiator to corrode in less than a week. Any voltage tested in the cooling syustem that is above 0.1 violt need to be fixed. |
| 4. |
What is the warrany extension mean?
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You can extend the warranty out to 2 years for a cost of $30. |
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INTERCOOLERS
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OVERFLOW BOTTLES
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| 1. |
What is the length of the warranty on overflow bottles? |
| 1. |
What is the length of the warranty on overflow bottles?
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Stabndard warranty is 12 months. |
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RADIATORS
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| 1. |
What are the warranty details for radiators? |
| 2. |
What is the warranty extension? |
| 3. |
How do I claim under the warranty? |
| 1. |
What are the warranty details for radiators?
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Nationwide Auto Parts has an exclusive 2 Year Manufacturer warranty. This warranty is very SIMPLE. If your part fails due to manufacturer fault within the warranty period, we will replace it. We back our product and service with an industry leading warranty that covers you. Never before have you been able to buy a part online with up to 5 year cover.
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| 2. |
What is the warranty extension?
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Our standard free warranty is 2 years. If your vehicle is a standard passenger vehicle not used for business purposes then you have the option to extend the warranty to up to 5 years for your piece of mind. Warranty extension is not available for commercial vehicles, 4WD's or any vehicle used for business purposes.
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| 3. |
How do I claim under the warranty?
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Our claim process is designed to be as easy and as painless as possible. The part needs to be returned to us for inspection of the cause of the fault. If it is a manufacturing fault then claim is accepted and a credit/replacement is supplied.
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STARTER MOTORS
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| 1. |
What is the length of the standard warranty on starter motors? |
| 2. |
Can you explain the warranty extension? |
| 1. |
What is the length of the standard warranty on starter motors?
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Warranty length for starter motors is 12 months. This can be extended out to 3 years. |
| 2. |
Can you explain the warranty extension?
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For $30 extra you can choose to extend the warranty. |
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THERMO FANS
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| 1. |
What is the length of the standard warranty on thermo fans? |
| 1. |
What is the length of the standard warranty on thermo fans?
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12 months. |
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WATER PUMPS
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| 1. |
What is the length of the standard warranty on water pumps? |
| 1. |
What is the length of the standard warranty on water pumps?
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12 months. |